Cancellation and Refund Policy
Last Updated: August 20, 2026
Last Updated: August 20, 2026
Thank you for shopping at https://digiboys.mambucraft.com/ We appreciate your business and want to ensure you have a clear understanding of our policies regarding digital product purchases.
Because we sell digital goods (including downloadable files, software, e-books, and online courses) that are delivered instantly upon purchase, our policy is structured as follows:
1. Overview of Digital Deliverables
Unlike physical merchandise, digital content cannot be “returned” in a traditional sense once it has been accessed or downloaded. Since data cannot be easily recalled or uninstalled from a user’s device, all sales of digital products, online courses, and instant downloads are generally final and non-refundable, except under the specific conditions outlined below.
2. Eligibility for Refunds
We want you to be satisfied with your purchase. We may grant a refund or exchange only under the following strict circumstances:
- Duplicate Purchases: If you accidentally purchased the same digital product twice, contact us within [e.g., 7 days] with both order numbers for a full refund on the duplicate transaction.
- Technical Defect / Inaccessibility: If the digital file is corrupted, completely broken, or you are unable to download or access the product due to an error on our end—and our support team cannot resolve the issue within [e.g., 48 hours]—you will be eligible for a full refund.
- Satisfaction Guarantee Period (If Applicable): If your specific product page explicitly states a “Money-Back Guarantee” (e.g., 14-Day Risk-Free Trial), you may request a refund within [e.g., 14 days] of your original purchase date.
3. Non-Refundable Situations
Refunds will not be issued under the following conditions:
- You changed your mind after downloading or accessing the digital content.
- You lacked the necessary software, tools, or technical skill to open or utilize the digital product.
- You purchased the product by mistake, but the file has already been successfully downloaded.
4. How to Request a Refund
If you believe you qualify for a refund under our technical defect or duplicate purchase guidelines, please reach out to our support team:
- Email: [help@digiboys.mambucraft.com]
- Response Time: Please allow [e.g., 24-48 business hours] for our team to review your request and inspect download logs.
- Contact us +918877868445
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days (typically [e.g., 5 to 7 business days]).
